This privacy notice is designed by Exam Centre London to help you understand how we will process any personal data that we collect about you - whether as a candidate or parent/guardian. We reserve the right to modify this statement at any time without any notice by making changes to this page. You are advised to visit our website frequently for any amendments.
| Contents | Details |
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| 1. Who are we? | Exam Centre London is committed to protecting the privacy and confidentiality of your personal data. We are a private exam centre based in East London. You can contact us via email at info@examcentrelondon.co.uk . |
| 2. Where we collect your information? | We may collect and process information about you in the following ways: a) When you register on our website for an exam. b) When you apply or participate in one of our programmes. c) When you correspond with us by telephone, email, post, or any other method. d) CCTV footage is recorded if you visit our premises for security and safety purposes. |
| 3.What type of information do we collect and why? |
We collect the following types of information: Personal Identification Information: This includes your name, address, email, phone number, and previous academic achievements, which we need to contact you and facilitate the exam booking process. Communication History: Including messages, requests, and any correspondence you have made with us. CCTV Footage: This is collected for security and safeguarding purposes when you visit our premises. Additionally, we use your information to support our legitimate interests in marketing and improving our services, including: Promoting our services to registered users. Notifying you about upcoming promotions, discount codes, or customer surveys. Conducting research to better understand customer interests. Analyzing your interactions to improve our marketing activities. Exam Centre London may also contact you by post or telephone with information or offers. |
| 4. Who else has access to this information? | 4.1 Data Sharing with Affiliated Centres
Your personal information may be shared with affiliated exam centres for the purpose of exam registrations. This will include your personal and academic details as necessary to facilitate the registration process and ensure the exam boards' requirements are met. We may also assist with filling out their application forms on your behalf.
We share this data based on our legitimate interest to complete the exam registration process and ensure that you are able to sit for your chosen exam(s).
4.2 Internal Access Your personal information may be accessed by Exam Centre London staff and/or exam administrators for the purpose of processing and managing your exam booking. |
| 5. How we protect your personal data? | 5.1 We will only process your personal data as necessary for the purposes specified in this policy. We ensure that all personal data we store is accurate and up-to-date. If we find any inaccuracies, we will correct or delete the data as required. Please inform us if you notice any inaccuracies in your personal data.
5.2 We will not keep your personal data for longer than is necessary. Once the data is no longer required, it will be securely destroyed or erased. 5.3 We will never sell your personal data or make it available to third parties without your prior consent, except where we are required to do so by law. |
| 6. When might we disclose your personal data? | We may disclose your personal data where necessary in the following cases: To professional advisers. To colleagues within the organisation as necessary for the performance of our contractual obligations. To affiliated centres for the purpose of facilitating exam registrations. If we share data with affiliated centres, we will ensure there is a data processing agreement in place to ensure that they also comply with data protection regulations. |
| 7. How long do we keep your information for? | 7.1 We will retain your personal data for different periods depending on the service you have used. 7.2 By default, we will retain your personal data for as long as is reasonably necessary to show we have met our obligations to you and by law. 7.3 We will review your personal data annually to ensure we are entitled to process it. If we determine we no longer have a lawful basis for processing your data, we will cease processing it. |
| 8. Your rights | You have the following rights regarding your personal data held by us: The right to access the personal data we hold about you. The right to be informed about how your personal data is processed. The right to rectify your personal data if it is inaccurate or incomplete. The right to erasure of your personal data under certain conditions where we no longer have a lawful reason for processing it. The right to request the transfer of your data to another organisation in a structured, commonly used, and machine-readable format. The right to object to or restrict the processing of your personal data in certain circumstances. The right to lodge a complaint with a supervisory authority regarding how we process your personal data. |
| 9. Complains or queries? | At Exam Centre London, we are committed to maintaining the highest standards when collecting and using personal information. If you believe that our collection or use of information is unfair, misleading, or inappropriate, please let us know. We take any complaints seriously and will work to resolve them promptly. We also welcome any suggestions for improving our procedures. |
| 10. How to contact us? | You can contact Exam Centre London via email at info@examcentrelondon.co.uk , or by writing to us at: Exam Centre London 54 Upton Lane, London, E7 9LN |
No Refund after First Deadline
Once the exam booking is confirmed and the candidate receives an email confirmation, the booking is final and non-refundable.
